We are here to help

We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.

Note: the identity document should be an original with a valid date. Foreign identity documents must be translated and notarised.

  1. Passport (not an emergency passport)
  2. Norwegian bank card with photograph.
  3. National ID cards issued in some EU countries.
  4. Norwegian driver’s licence – Not driving licences of an older date (green licence).
  5. Nordic licence of EU / EEA standard
  6. Ministry of Defence ID card (from 2004)
  7. Norwegian Immigration Pass (Blue passport)
  8. Norwegian Refugee travel document (Green passport)

During office opening times (Mon-Fri 9-21 and Sat 9-18).

The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.

An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.

We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.

A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.

  • Smålandsgatan Mon-Fri 9-18 (Sat 11-16)
  • Liljeholmen Mon-Fri 9-20 (Sat-Sun 10-18)
  • Solna Mon-Fri 10-20 (Sat 10-18, Sun 11-18)
  • Farsta Mon-Fri 10-20 (Sat 10-18, Sun 11-17)
  • Täby Mon-Fri 10-20 (Sat-Sun 10-18)

SWEDBANK: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, RUB, SEK, USD

From 5 mins up to one working day.

A valid ID document.
Documents justifying the payment: invoices/agreements/other documents (on request).
Origin of the assets (on request).
Other documents required by AML/CFT law.