We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.
Note: the identity document should be an original with a valid date. Foreign identity documents must be translated and notarised.
During office opening times (Mon-Fri 9-21 and Sat 9-18).
The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.
An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.
We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.
A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.
SWEDBANK: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, RUB, SEK, USD
From 5 mins up to one working day.
A valid ID document.
Documents justifying the payment: invoices/agreements/other documents (on request).
Origin of the assets (on request).
Other documents required by AML/CFT law.