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    Whom to contact if I am not satisfied with TavexWise’s services?

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  • In the event of a complaint with regard to the services provided by TavexWise, customer is entitled to report them to TavexWise directly either by email info@tavexwise.com or by forwarding the complaint in a written form to the nearest TavexWise agent’s office (please see our contacts here: https://tavexwise.com/international-money-transfer-offices/). TavexWise will confirm the receipt of the complaint to the complainant within one business day and provide the complainant with the information about accepting or rejecting the complaint (the ground for rejection will be included) by the email specified in the complaint. Customer will be notified how he will receive the resolution and about the  deadline for reviewing the complaint. If the claimant expresses dissatisfaction with the outcome of the resolution of complaint, he can contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee/en Pronksi 12, Tallinn 10117) ) or the Estonian Financial Supervision Authority (https://www.fi.ee/en Sakala 4, Tallinn 15030) for advice and clarification. To resolve the dispute, the customer has the right to go to the Consumer Disputes Committee or to the court.

    3 people found this useful, did you find this useful?

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    What is TavexWise?

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  • TavexWise is an online currency exchange and money remittance service. TavexWise offers both cash and wire transfer money remittances.

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    Where is TavexWise based?

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  • TavexWise is incorporated in Estonia with its registered office at Pärnu mnt 186, Tallinn. The company registration number is 12641402.

    7 people found this useful, did you find this useful?

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    Is TavexWise regulated?

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  • Yes. TavexWise is regulated by the Estonian Financial Supervision Authority.

    6 people found this useful, did you find this useful?

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    Who uses TavexWise?

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  • TavexWise serves a broad range of clients: from expats to medium-sized businesses who deal with several currencies. We can meet every client’s needs, no matter how big or small the amounts.

    5 people found this useful, did you find this useful?

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    Is TavexWise cheaper than using WU or MoneyGram?

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  • Yes. Our rates are competitive and our client service is one of the key features that our competitors lack. Your savings in time and money are measurable. Besides, we consider our clients as partners, so you can really feel that our people are pleased to assist you.

    7 people found this useful, did you find this useful?

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    Do you send money to Bitcoin companies?

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  • No, we do not send money there.

    5 people found this useful, did you find this useful?

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    Is there a TavexWise app for tablets or smartphones?

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  • The app is work in progress. We will let you know when it is ready to use.

    1 people found this useful, did you find this useful?

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    Does it cost anything to sign up?

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  • Signing up is free and always will be.

    3 people found this useful, did you find this useful?

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    Which exchange rate will be applied to the payment?

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  • If the transfer is from a bank to a bank, we use close to mid-market rates, as our competitors do. When your transfer involves cash, whether you send or receive, a different rate is used. That rate is the best in the country. Guaranteed.

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