We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.
In the event of a complaint with regard to the services provided by TavexWise, customer is entitled to report them to TavexWise directly either by email email@example.com or by forwarding the complaint in a written form to the nearest TavexWise agent’s office (please see our contacts here: https://tavexwise.com/international-money-transfer-offices/). TavexWise will confirm the receipt of the complaint to the complainant within one business day and provide the complainant with the information about accepting or rejecting the complaint (the ground for rejection will be included) by the email specified in the complaint. Customer will be notified how he will receive the resolution and about the deadline for reviewing the complaint.
If the claimant expresses dissatisfaction with the outcome of the resolution of complaint, he can contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee/en Pronksi 12, Tallinn 10117) ) or the Estonian Financial Supervision Authority (https://www.fi.ee/en Sakala 4, Tallinn 15030) for advice and clarification. To resolve the dispute, the customer has the right to go to the Consumer Disputes Committee or to the court.
TavexWise is an online currency exchange and money remittance service. TavexWise offers both cash and wire transfer money remittances.
TavexWise is incorporated in Estonia with its registered office at Pärnu mnt 186, Tallinn. The company registration number is 12641402.
Yes. TavexWise is regulated by the Estonian Financial Supervision Authority.
TavexWise serves a broad range of clients: from expats to medium-sized businesses who deal with several currencies. We can meet every client’s needs, no matter how big or small the amounts.
Yes. Our rates are competitive and our client service is one of the key features that our competitors lack. Your savings in time and money are measurable. Besides, we consider our clients as partners, so you can really feel that our people are pleased to assist you.
No, we do not send money there.
The app is work in progress. We will let you know when it is ready to use.
Signing up is free and always will be.
a. What documents do I need to register with TavexWise? – You need a valid ID. Business accounts need transcripts of the Companies Registry.
b. What address verification documents to you accept? – A utility bill is acceptable.
c. I have sent my documents, what happens next? – You will be contacted by one of our country managers who will accept your documentation.