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In the event of a complaint with regard to the services provided by TavexWise, customer is entitled to report them to TavexWise directly either by email info@tavexwise.com or by forwarding the complaint in a written form to the nearest TavexWise agent’s office (please see our contacts here: https://tavexwise.com/international-money-transfer-offices/). TavexWise will confirm the receipt of the complaint to the complainant within one business day and provide the complainant with the information about accepting or rejecting the complaint (the ground for rejection will be included) by the email specified in the complaint. Customer will be notified how he will receive the resolution and about the  deadline for reviewing the complaint. If the claimant expresses dissatisfaction with the outcome of the resolution of complaint, he can contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee/en Pronksi 12, Tallinn 10117) ) or the Estonian Financial Supervision Authority (https://www.fi.ee/en Sakala 4, Tallinn 15030) for advice and clarification. To resolve the dispute, the customer has the right to go to the Consumer Disputes Committee or to the court.

TavexWise is an online currency exchange and money remittance service. TavexWise offers both cash and wire transfer money remittances.

TavexWise is incorporated in Estonia with its registered office at Pärnu mnt 186, Tallinn. The company registration number is 12641402.

Yes. TavexWise is regulated by the Estonian Financial Supervision Authority.

TavexWise serves a broad range of clients: from expats to medium-sized businesses who deal with several currencies. We can meet every client’s needs, no matter how big or small the amounts.

Yes. Our rates are competitive and our client service is one of the key features that our competitors lack. Your savings in time and money are measurable. Besides, we consider our clients as partners, so you can really feel that our people are pleased to assist you.

No, we do not send money there.

The app is work in progress. We will let you know when it is ready to use.

Signing up is free and always will be.

a. What documents do I need to register with TavexWise? – You need a valid ID. Business accounts need transcripts of the Companies Registry. b. What address verification documents to you accept? – A utility bill is acceptable. c.   I have sent my documents, what happens next? – You will be contacted by one of our country managers who will accept your documentation.

We take fraud very seriously and our compliance measures require that you show up in person so we can identify you. Doing things purely online carries too much risk. Our existing clients praise TavexWise’s dedication to honesty and transparent currency exchange.

Business accounts need a valid ID, proof of residency and a transcript from the Companies Registry. We take fraud very seriously and our compliance measures require that you show up in person so we can identify you.

Business clients and private persons all over the world can register an account. There are some exceptions. Should you need further assistance or clarification, please contact us.

Contact us via our website or contact the country manager.

Restore it via our website or contact us via phone, email or in person.

You need to log in to your account and change them in the settings menu.

You can transfer money virtually to every corner of the world. There are some exceptions based on what kind of transfer you wish to make. Should you need further assistance, do not hesitate to contact our country manager.

Yes, unfortunately. We depend on the current banking system which charges TavexWise. The positive aspect is that we do not charge even higher fees. They are as low as possible for you.

IBAN stands for International Bank Account Number and is a number attached to all accounts in EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country where the account is held, the account holder’s bank, and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

A BIC (Bank Identifier Code) identifies the beneficiary’s bank quickly and easily.

SWIFT owns and administers the BIC system. The BIC is the same as the bank’s SWIFT address.

From your current bank.

Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code.

Yes, you can pay by cash in multiple currencies.

Yes. We have multicurrency accounts available.

No, this is not possible.

Once you have logged in, you will be further instructed about where you can transfer the funds.

Every false transaction requires the relevant fee associated with the transaction. The same fee deduction applies if the payment is refused by an error made by the user.

Transactions are executed every working day from 09:00 to 18:00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

An EU ID card, EU passport, foreign EU passport with a valid visa or other document verifying permission to enter/live in the EU.

There are no limits. Additional documents of origin of the assets may be requested.

A valid ID document. Documents justifying the payment: invoices/agreements/other documents (on request). Origin of the assets (on request). Other documents required by AML/CFT law.

From 5 mins up to one working day.

SWEDBANK: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, RUB, SEK, USD

• Smålandsgatan Mon-Fri 9-18 (Sat 11-16)
• Liljeholmen Mon-Fri 9-20 (Sat-Sun 10-18)
• Solna Mon-Fri 10-20 (Sat 10-18, Sun 11-18)
• Farsta Mon-Fri 10-20 (Sat 10-18, Sun 11-17)
• Täby Mon-Fri 10-20 (Sat-Sun 10-18)

A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.

We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.

An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.

The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.

During office opening times (Mon-Fri 9-21 and Sat 9-18).

Note: the identity document should be an original with a valid date. Foreign identity documents must be translated and notarised.

1. Passport (not an emergency passport)
2. Norwegian bank card with photograph.
3. National ID cards issued in some EU countries.
4. Norwegian driver’s licence – Not driving licences of an older date (green licence).
5. Nordic licence of EU / EEA standard
6. Ministry of Defence ID card (from 2004)
7. Norwegian Immigration Pass (Blue passport)
8. Norwegian Refugee travel document (Green passport)

An EU ID card, EU passport, abroad EU passport with a valid visa or other document verifying permission to enter/live in the EU. With larger sums, we might ask for additional documentation (e.g. origin of assets).

Approximately 5 minutes

If the transfer is from a bank to a bank, we use close to mid-market rates, as our competitors do. When your transfer involves cash, whether you send or receive, a different rate is used. That rate is the best in the country. Guaranteed.

Transactions are executed every working day from 09.00 to 19.00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

An EU ID card, EU passport, foreign non- EU passport with a valid visa or other document verifying permission to enter/live in the EU.

There are no limits. Additional documents of origin of the assets may be requested for amounts exceeding EUR 32,000.

From 5 mins up to one working day, depending on how you transfer the funds to us. Transfer in our internal system takes no more than 5 minutes.

EUR, RUB, USD, SEK, NOK, DKK, AUD, CAD, GBP, CHF, CZK, TRY, JPY, PLN, ZAR, THB, RON, NZD, HUF, HKD, CNH, BGN, SGD

Service is available during our office working hours, which are as follows: All offices in Sofia, Varna and Burgas are open every day from 10.00 to 22.00; Plovdiv: Monday to Friday from 08.30 to 20.00 Saturday to Sunday from 09.30 to 20.00.

• For Bulgarian citizens – an ID card
• For foreign citizens with temporary or permanent residence in Bulgaria – national passport + permanent or temporary residence document
• For foreign citizens (tourists, etc)  – national passport

There is no limit. For amounts over BGN 10,000, you need to fill in a declaration of origin of the money you send.

Around 5 minutes.

Transactions are executed every working day from 08.00 to 20.00.

A passport, EU ID card, EU driver’s licence.

There is no limit.

Transactions are executed every working day from 09.00 to 18.00.

• For Finnish citizens – an ID card, passport or driver’s licence
• For foreign citizens with temporary or permanent residence in Finland – national passport
• For foreign citizens (tourists, etc)  – national passport

There is no limit. For amounts in cash over EUR 15,000, you need to fill in a declaration of origin of the money you send.

No more than 5 minutes.

Siin on kirjas see

No more than 5 minutes.

There is no limit. For amounts in cash over EUR 15,000, you need to fill in a declaration of origin of the money you send.

• For Finnish citizens – an ID card, passport or driver’s licence
• For foreign citizens with temporary or permanent residence in Finland – national passport
• For foreign citizens (tourists, etc)  – national passport

Transactions are executed every working day from 09.00 to 18.00.

There is no limit.

A passport, EU ID card, EU driver’s licence.

Transactions are executed every working day from 08.00 to 20.00.

Around 5 minutes.

There is no limit. For amounts over BGN 10,000, you need to fill in a declaration of origin of the money you send.

• For Bulgarian citizens – an ID card
• For foreign citizens with temporary or permanent residence in Bulgaria – national passport + permanent or temporary residence document
• For foreign citizens (tourists, etc)  – national passport

Service is available during our office working hours, which are as follows: All offices in Sofia, Varna and Burgas are open every day from 10.00 to 22.00; Plovdiv: Monday to Friday from 08.30 to 20.00 Saturday to Sunday from 09.30 to 20.00.

EUR, RUB, USD, SEK, NOK, DKK, AUD, CAD, GBP, CHF, CZK, TRY, JPY, PLN, ZAR, THB, RON, NZD, HUF, HKD, CNH, BGN, SGD,

From 5 mins up to one working day, depending on how you transfer the funds to us. Transfer in our internal system takes no more than 5 minutes.

There are no limits. Additional documents of origin of the assets may be requested for amounts exceeding EUR 32,000.

An EU ID card, EU passport, foreign non- EU passport with a valid visa or other document verifying permission to enter/live in the EU.

Transactions are executed every working day from 09.00 to 19.00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

If the transfer is from a bank to a bank, we use close to mid-market rates, as our competitors do. When your transfer involves cash, whether you send or receive, a different rate is used. That rate is the best in the country. Guaranteed.

Approximately 5 minutes

An EU ID card, EU passport, abroad EU passport with a valid visa or other document verifying permission to enter/live in the EU. With larger sums, we might ask for additional documentation (e.g. origin of assets).

Note: the identity document should be an original with a valid date. Foreign identity documents must be translated and notarised.

1. Passport (not an emergency passport)
2. Norwegian bank card with photograph.
3. National ID cards issued in some EU countries.
4. Norwegian driver’s licence – Not driving licences of an older date (green licence).
5. Nordic licence of EU / EEA standard
6. Ministry of Defence ID card (from 2004)
7. Norwegian Immigration Pass (Blue passport)
8. Norwegian Refugee travel document (Green passport)

During office opening times (Mon-Fri 9-21 and Sat 9-18).

The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.

An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.

We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.

A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.

• Smålandsgatan Mon-Fri 9-18 (Sat 11-16)
• Liljeholmen Mon-Fri 9-20 (Sat-Sun 10-18)
• Solna Mon-Fri 10-20 (Sat 10-18, Sun 11-18)
• Farsta Mon-Fri 10-20 (Sat 10-18, Sun 11-17)
• Täby Mon-Fri 10-20 (Sat-Sun 10-18)

SWEDBANK: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, RUB, SEK, USD

From 5 mins up to one working day.

A valid ID document. Documents justifying the payment: invoices/agreements/other documents (on request). Origin of the assets (on request). Other documents required by AML/CFT law.

There are no limits. Additional documents of origin of the assets may be requested.

An EU ID card, EU passport, foreign EU passport with a valid visa or other document verifying permission to enter/live in the EU.

Transactions are executed every working day from 09:00 to 18:00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

Every false transaction requires the relevant fee associated with the transaction. The same fee deduction applies if the payment is refused by an error made by the user.

Once you have logged in, you will be further instructed about where you can transfer the funds.

No, this is not possible.

Yes. We have multicurrency accounts available.

Yes, you can pay by cash in multiple currencies.

Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code.

From your current bank.

SWIFT owns and administers the BIC system. The BIC is the same as the bank’s SWIFT address.

A BIC (Bank Identifier Code) identifies the beneficiary’s bank quickly and easily.

IBAN stands for International Bank Account Number and is a number attached to all accounts in EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country where the account is held, the account holder’s bank, and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

Yes, unfortunately. We depend on the current banking system which charges TavexWise. The positive aspect is that we do not charge even higher fees. They are as low as possible for you.

You can transfer money virtually to every corner of the world. There are some exceptions based on what kind of transfer you wish to make. Should you need further assistance, do not hesitate to contact our country manager.

You need to log in to your account and change them in the settings menu.

Restore it via our website or contact us via phone, email or in person.

Contact us via our website or contact the country manager.

Business clients and private persons all over the world can register an account. There are some exceptions. Should you need further assistance or clarification, please contact us.

Business accounts need a valid ID, proof of residency and a transcript from the Companies Registry. We take fraud very seriously and our compliance measures require that you show up in person so we can identify you.

We take fraud very seriously and our compliance measures require that you show up in person so we can identify you. Doing things purely online carries too much risk. Our existing clients praise TavexWise’s dedication to honesty and transparent currency exchange.

a. What documents do I need to register with TavexWise? – You need a valid ID. Business accounts need transcripts of the Companies Registry. b. What address verification documents to you accept? – A utility bill is acceptable. c.   I have sent my documents, what happens next? – You will be contacted by one of our country managers who will accept your documentation.

Signing up is free and always will be.

The app is work in progress. We will let you know when it is ready to use.

No, we do not send money there.

Yes. Our rates are competitive and our client service is one of the key features that our competitors lack. Your savings in time and money are measurable. Besides, we consider our clients as partners, so you can really feel that our people are pleased to assist you.

TavexWise serves a broad range of clients: from expats to medium-sized businesses who deal with several currencies. We can meet every client’s needs, no matter how big or small the amounts.

Yes. TavexWise is regulated by the Estonian Financial Supervision Authority.

TavexWise is incorporated in Estonia with its registered office at Aia 5, Tallinn. The company registration number is 12641402.

TavexWise is an online currency exchange and money remittance service. TavexWise offers both cash and wire transfer money remittances.