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In the event of a complaint with regard to the services provided by TavexWise, customer is entitled to report them to TavexWise directly either by email firstname.lastname@example.org or by forwarding the complaint in a written form to the nearest TavexWise agent’s office (please see our contacts here: https://tavexwise.com/international-money-transfer-offices/). TavexWise will confirm the receipt of the complaint to the complainant within one business day and provide the complainant with the information about accepting or rejecting the complaint (the ground for rejection will be included) by the email specified in the complaint. Customer will be notified how he will receive the resolution and about the deadline for reviewing the complaint. If the claimant expresses dissatisfaction with the outcome of the resolution of complaint, he can contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee/en Pronksi 12, Tallinn 10117) ) or the Estonian Financial Supervision Authority (https://www.fi.ee/en Sakala 4, Tallinn 15030) for advice and clarification. To resolve the dispute, the customer has the right to go to the Consumer Disputes Committee or to the court.
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