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In the event of a complaint with regard to the services provided by TavexWise, customer is entitled to report them to TavexWise directly either by email info@tavexwise.com or by forwarding the complaint in a written form to the nearest TavexWise agent’s office (please see our contacts here: https://tavexwise.com/international-money-transfer-offices/). TavexWise will confirm the receipt of the complaint to the complainant within one business day and provide the complainant with the information about accepting or rejecting the complaint (the ground for rejection will be included) by the email specified in the complaint. Customer will be notified how he will receive the resolution and about the  deadline for reviewing the complaint. If the claimant expresses dissatisfaction with the outcome of the resolution of complaint, he can contact the Consumer Protection and Technical Regulatory Authority (https://www.ttja.ee/en Pronksi 12, Tallinn 10117) ) or the Estonian Financial Supervision Authority (https://www.fi.ee/en Sakala 4, Tallinn 15030) for advice and clarification. To resolve the dispute, the customer has the right to go to the Consumer Disputes Committee or to the court.

You can transfer money virtually to every corner of the world. There are some exceptions based on what kind of transfer you wish to make. Should you need further assistance, do not hesitate to contact our country manager.

Yes, unfortunately. We depend on the current banking system which charges TavexWise. The positive aspect is that we do not charge even higher fees. They are as low as possible for you.

IBAN stands for International Bank Account Number and is a number attached to all accounts in EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country where the account is held, the account holder’s bank, and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

A BIC (Bank Identifier Code) identifies the beneficiary’s bank quickly and easily.

SWIFT owns and administers the BIC system. The BIC is the same as the bank’s SWIFT address.

From your current bank.

Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code.

Yes, you can pay by cash in multiple currencies.

Yes. We have multicurrency accounts available.