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We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.

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    When is the service available?

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    • Smålandsgatan Mon-Fri 9-18 (Sat 11-16)
    • Liljeholmen Mon-Fri 9-20 (Sat-Sun 10-18)
    • Solna Mon-Fri 10-20 (Sat 10-18, Sun 11-18)
    • Farsta Mon-Fri 10-20 (Sat 10-18, Sun 11-17)
    • Täby Mon-Fri 10-20 (Sat-Sun 10-18)

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    What identification is needed to send a money transfer from an agent location?

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  • A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.

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    How much money can I send from an agent location?

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  • We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.

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    What do I need to send money from an agent location?

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  • An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.

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    When is the service available?

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  • The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.

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