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We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.

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    When is the service available?

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  • Transactions are executed every working day from 09.00 to 18.00.

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    What identification is needed to send a money transfer from an agent location?

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    • For Finnish citizens – an ID card, passport or driver’s licence
    • For foreign citizens with temporary or permanent residence in Finland – national passport
    • For foreign citizens (tourists, etc)  – national passport

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    How much money can I send from an agent location?

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  • There is no limit. For amounts in cash over EUR 15,000, you need to fill in a declaration of origin of the money you send.

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    How long does it take to send money from an agent location?

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  • No more than 5 minutes.

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