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We are glad to answer all your questions personally in one of our offices, but if you prefer to have your questions answered online, please browse through some of the frequent topics.

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    When is the service available?

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  • Service is available during our office working hours, which are as follows: All offices in Sofia, Varna and Burgas are open every day from 10.00 to 22.00; Plovdiv: Monday to Friday from 08.30 to 20.00 Saturday to Sunday from 09.30 to 20.00.

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    What identification is needed to send a money transfer from an agent location?

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    • For Bulgarian citizens – an ID card
    • For foreign citizens with temporary or permanent residence in Bulgaria – national passport + permanent or temporary residence document
    • For foreign citizens (tourists, etc)  – national passport

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    How much money can I send from an agent location?

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  • There is no limit. For amounts over BGN 10,000, you need to fill in a declaration of origin of the money you send.

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    How long does it take to send the money from an agent location?

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  • Around 5 minutes.

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