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    What is TavexWise?

    7
  • TavexWise is an online currency exchange and money remittance service. TavexWise offers both cash and wire transfer money remittances.

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    Where is TavexWise based?

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  • TavexWise is incorporated in Estonia with its registered office at Aia 5, Tallinn. The company registration number is 12641402.

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    Is TavexWise regulated?

    3
  • Yes. TavexWise is regulated by the Estonian Financial Supervision Authority.

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    Who uses TavexWise?

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  • TavexWise serves a broad range of clients: from expats to medium-sized businesses who deal with several currencies. We can meet every client’s needs, no matter how big or small the amounts.

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    2

    Is TavexWise cheaper than using WU or MoneyGram?

    3
  • Yes. Our rates are competitive and our client service is one of the key features that our competitors lack. Your savings in time and money are measurable. Besides, we consider our clients as partners, so you can really feel that our people are pleased to assist you.

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    1

    Do you send money to Bitcoin companies?

    1
  • No, we do not send money there.

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    0

    Is there a TavexWise app for tablets or smartphones?

    0
  • The app is work in progress. We will let you know when it is ready to use.

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    Does it cost anything to sign up?

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  • Signing up is free and always will be.

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    About Verification

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  • a. What documents do I need to register with TavexWise? – You need a valid ID. Business accounts need transcripts of the Companies Registry. b. What address verification documents to you accept? – A utility bill is acceptable. c.   I have sent my documents, what happens next? – You will be contacted by one of our country managers who will accept your documentation.

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    0

    How do I register with TavexWise?

    2
  • We take fraud very seriously and our compliance measures require that you show up in person so we can identify you. Doing things purely online carries too much risk. Our existing clients praise TavexWise’s dedication to honesty and transparent currency exchange.

    2 people found this useful, did you find this useful?

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    0

    How do I register a business account with TavexWise?

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  • Business accounts need a valid ID, proof of residency and a transcript from the Companies Registry. We take fraud very seriously and our compliance measures require that you show up in person so we can identify you.

    1 people found this useful, did you find this useful?

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    0

    Can anyone register an account?

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  • Business clients and private persons all over the world can register an account. There are some exceptions. Should you need further assistance or clarification, please contact us.

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    0

    My username is not working. How can I retrieve it?

    0
  • Contact us via our website or contact the country manager.

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    0

    I have forgotten my password

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  • Restore it via our website or contact us via phone, email or in person.

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    How do I change my login details?

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  • You need to log in to your account and change them in the settings menu.

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    What countries can I transfer to?

    1
  • You can transfer money virtually to every corner of the world. There are some exceptions based on what kind of transfer you wish to make. Should you need further assistance, do not hesitate to contact our country manager.

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    0

    Are there any transfer fees?

    1
  • Yes, unfortunately. We depend on the current banking system which charges TavexWise. The positive aspect is that we do not charge even higher fees. They are as low as possible for you.

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    0

    What is an IBAN and a SWIFT/BIC code?

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  • IBAN stands for International Bank Account Number and is a number attached to all accounts in EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country where the account is held, the account holder’s bank, and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

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    What is BIC?

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  • A BIC (Bank Identifier Code) identifies the beneficiary’s bank quickly and easily.

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    What is SWIFT?

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  • SWIFT owns and administers the BIC system. The BIC is the same as the bank’s SWIFT address.

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    Where can I obtain an IBAN or a SWIFT/BIC code?

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  • From your current bank.

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    Which nations do not require an IBAN or a SWIFT/BIC code?

    0
  • Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code.

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    0

    Can I pay by cash?

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  • Yes, you can pay by cash in multiple currencies.

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    1

    Can I pay via wire transfer?

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  • Yes. We have multicurrency accounts available.

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    Can I pay by credit card

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  • No, this is not possible.

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    0

    Where can I find an account number where I can deposit funds?

    0
  • Once you have logged in, you will be further instructed about where you can transfer the funds.

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    0

    What if I have made an error in the recipient’s details

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  • Every false transaction requires the relevant fee associated with the transaction. The same fee deduction applies if the payment is refused by an error made by the user.

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    When is the service available?

    1
  • Transactions are executed every working day from 09:00 to 18:00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

    1 people found this useful, did you find this useful?

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    0

    What identification is needed to send a money transfer from an agent location?

    0
  • An EU ID card, EU passport, foreign EU passport with a valid visa or other document verifying permission to enter/live in the EU.

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    0

    How much money can I send from an agent location?

    0
  • There are no limits. Additional documents of origin of the assets may be requested.

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    What do I need to send money from an agent location?

    1
  • A valid ID document. Documents justifying the payment: invoices/agreements/other documents (on request). Origin of the assets (on request). Other documents required by AML/CFT law.

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    0

    How long does it take to send money from an agent location?

    0
  • From 5 mins up to one working day.

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    0

    What currencies are available as a bank transfer in Latvia?

    0
  • SWEDBANK: AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, PLN, RUB, SEK, USD

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    1

    When is the service available?

    1
    • Smålandsgatan Mon-Fri 9-18 (Sat 11-16)
    • Liljeholmen Mon-Fri 9-20 (Sat-Sun 10-18)
    • Solna Mon-Fri 10-20 (Sat 10-18, Sun 11-18)
    • Farsta Mon-Fri 10-20 (Sat 10-18, Sun 11-17)
    • Täby Mon-Fri 10-20 (Sat-Sun 10-18)

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    0

    What identification is needed to send a money transfer from an agent location?

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  • A passport, EU driver’s licence, international ID from Sweden, Finland, Norway, Denmark, Latvia, Estonia and Bulgaria.

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    How much money can I send from an agent location?

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  • We don’t have a specific limit but if someone sends or receives more than EUR 15,000 in cash, then additional documentation is required on where the money comes from and what it is to be used for.

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    0

    What do I need to send money from an agent location?

    0
  • An ID-card, and if the amount is higher than EUR 15,000 in value, documentation on where the money comes from.

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    0

    When is the service available?

    0
  • The time it takes for the cashier to complete a transfer. If the money is to be sent to an account, the transfer must be done during Smålandsgatan’s opening hours (Mon-Fri 9-18) and the total time also depends on the bank clearing time.

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    0

    When is the service available?

    0
  • During office opening times (Mon-Fri 9-21 and Sat 9-18).

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    0

    What identification is needed to send a money transfer from an agent location?

    0
  • Note: the identity document should be an original with a valid date. Foreign identity documents must be translated and notarised.

    1. Passport (not an emergency passport)
    2. Norwegian bank card with photograph.
    3. National ID cards issued in some EU countries.
    4. Norwegian driver’s licence – Not driving licences of an older date (green licence).
    5. Nordic licence of EU / EEA standard
    6. Ministry of Defence ID card (from 2004)
    7. Norwegian Immigration Pass (Blue passport)
    8. Norwegian Refugee travel document (Green passport)

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    0

    What do I need to send money from an agent location?

    0
  • An EU ID card, EU passport, abroad EU passport with a valid visa or other document verifying permission to enter/live in the EU. With larger sums, we might ask for additional documentation (e.g. origin of assets).

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    0

    How long does it take to send the money from an agent location?

    0
  • Approximately 5 minutes

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    0

    Which exchange rate will be applied to the payment?

    0
  • If the transfer is from a bank to a bank, we use close to mid-market rates, as our competitors do. When your transfer involves cash, whether you send or receive, a different rate is used. That rate is the best in the country. Guaranteed.

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    0

    When is the service available?

    1
  • Transactions are executed every working day from 09.00 to 19.00. (Depending on the bank clearing time and the bank, money could reach the client’s account on the next business day.)

    1 people found this useful, did you find this useful?

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    0

    What identification is needed to send a money transfer from an agent location?

    0
  • An EU ID card, EU passport, foreign non- EU passport with a valid visa or other document verifying permission to enter/live in the EU.

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    0

    How much money can I send from an agent location?

    0
  • There are no limits. Additional documents of origin of the assets may be requested for amounts exceeding EUR 32,000.

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     How long does it take to send money from an agent location?

    0
  • From 5 mins up to one working day, depending on how you transfer the funds to us. Transfer in our internal system takes no more than 5 minutes.

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     What currencies are available as a bank transfer in Estonia?

    1
  • EUR, RUB, USD, SEK, NOK, DKK, AUD, CAD, GBP, CHF, CZK, TRY, JPY, PLN, ZAR, THB, RON, NZD, HUF, HKD, CNH, BGN, SGD

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    0

    When is the service available?

    1
  • Service is available during our office working hours, which are as follows: All offices in Sofia, Varna and Burgas are open every day from 10.00 to 22.00; Plovdiv: Monday to Friday from 08.30 to 20.00 Saturday to Sunday from 09.30 to 20.00.

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    0

    What identification is needed to send a money transfer from an agent location?

    0
    • For Bulgarian citizens – an ID card
    • For foreign citizens with temporary or permanent residence in Bulgaria – national passport + permanent or temporary residence document
    • For foreign citizens (tourists, etc)  – national passport

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    0

    How much money can I send from an agent location?

    0
  • There is no limit. For amounts over BGN 10,000, you need to fill in a declaration of origin of the money you send.

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    0

    How long does it take to send the money from an agent location?

    0
  • Around 5 minutes.

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    0

    When is the service available?

    0
  • Transactions are executed every working day from 08.00 to 20.00.

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    0

    What identification is needed to send a money transfer from an agent location?

    0
  • A passport, EU ID card, EU driver’s licence.

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    0

    How much money can I send from an agent location?

    0
  • There is no limit.

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    0

    When is the service available?

    0
  • Transactions are executed every working day from 09.00 to 18.00.

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    What identification is needed to send a money transfer from an agent location?

    0
    • For Finnish citizens – an ID card, passport or driver’s licence
    • For foreign citizens with temporary or permanent residence in Finland – national passport
    • For foreign citizens (tourists, etc)  – national passport

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    0

    How much money can I send from an agent location?

    0
  • There is no limit. For amounts in cash over EUR 15,000, you need to fill in a declaration of origin of the money you send.

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    0

    How long does it take to send money from an agent location?

    0
  • No more than 5 minutes.

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